Terms of Service

Effective 8 August 2026. Plain-English terms that describe the agreement between you and Rolebird.

Who you’re contracting with

Rolebird is operated by Rolebird Limited (a New Zealand company with company number 9447842) trading as “Rolebird” (in these terms also called “we” or “us”). By ticking “I agree” when you sign up, or by creating an account or using the service, you accept these terms and enter a binding agreement with Rolebird; if you do not agree, do not use Rolebird. For legal, billing, privacy, or support matters, contact [email protected]. You must be at least 18 years old and able to form a binding contract under New Zealand law to use Rolebird.

Where Rolebird is available

Rolebird is available to people in New Zealand only, and the browser extension is distributed in New Zealand alone. We may decline sign-ups, or close accounts, of users located outside New Zealand, and if we close an account on this basis, we will refund any unspent credits.

What Rolebird is

Rolebird is a browser extension and web app. When you find a job you are interested in, you “capture” it - the extension saves that listing to your Rolebird account. From a CV and base cover letter you upload, Rolebird then produces, for each captured job, a tailored cover letter, a list of suggested CV changes, an ATS screening, and strategy notes. Rolebird also offers a separate interview-practice feature which generates mock interview questions from your CV and the captured job listing and runs a practice session with you. You review, edit, and apply on the job site yourself - Rolebird never submits an application on your behalf, and it never conducts, records for, or communicates with a real employer on your behalf.

Interview practice

The interview-practice feature uses AI to generate mock interview questions from your CV and the job listing you are preparing for, and runs a practice session in which you answer - either typed, or spoken out loud in voice mode. Sessions include a debrief afterwards and can include follow-up questions that react to your answers. The questions, follow-ups, and any debrief or feedback are not guaranteed to be accurate, complete, or representative of what a real employer will ask. It is a rehearsal tool to help you prepare; it does not score or rate your delivery, and it is not a prediction of a real interview or a guarantee of an interview invitation or a job offer.

In voice mode, the interviewer’s questions are spoken and you answer out loud. Your spoken answers are transcribed on your own device using a speech model downloaded from a third-party provider; your audio is never uploaded or stored - only the resulting text is submitted, exactly like a typed answer. To give the interviewer a voice, the text of the questions is sent to Google’s text-to-speech service. Session transcripts and debriefs are stored encrypted, belong to your account, appear in your data export, and are deleted when your account is; your audio is never among them. Full detail on what we retain and for how long is on the Privacy page, which forms part of these terms.

Voice mode needs a desktop browser, microphone permission, and a one-time download of a speech model into your browser (at least ~500 MB, or ~1.6 GB for the recommended model) before your first voice session. Spoken answers run up to about two minutes each. On a phone, or without the download, you type your answers instead.

The first time you use an interview pack, it binds to the job you use it for, because each session’s questions are built from that listing and your CV; a pack can’t be moved to a different job once it has been used. Each pack includes a set number of practice sessions plus one final mock, as shown on the Pricing page; the final mock is taken once.

Your account

• One account per person. You’re responsible for anything done from your account.
• No passwords - we email you a sign-in link. Keep access to that inbox secure; anyone with it can sign in as you.
• You must not give us a CV, cover letter, or account email that isn’t genuinely yours. You confirm that any content you upload is yours to provide and that you have removed, or are entitled to provide, any personal information about other people (such as referees) that it contains.

Removing your own personal details

Before you upload your CV and base cover letter, you strip your name, contact details, and other personal identifiers - see the Help page for exactly what to remove. Rolebird runs an automated check in your browser before anything is sent to us or our AI provider: the original file never leaves your device, and only the extracted text, as you approve it after that check and your own review, is stored. The automated check refuses documents that still contain government ID numbers; other findings, such as a likely name, are warnings you can accept, and it cannot detect company names or reliably catch exact dates - so you must review the result yourself and generalise or remove anything that could still identify you. Doing this properly is your responsibility, not just the filter’s. Full detail on what we do with what you upload is on the Privacy page, which forms part of these terms.

Runs and credits

• There is no subscription and no trial. You buy runs once, up front, at the prices shown on the Pricing page. Nothing renews, no card is kept on file by us, and there is nothing to cancel.
• A run is one tailored application: a cover letter, a CV change list, an ATS screening and strategy notes. It costs one job run credit, and each pack’s price buys that many runs.
• A revision is separate - it updates an application you have already generated, folding in your feedback. Revisions draw from their own pool of revision credits, which come free with each pack (a fixed number per pack, shown on the Pricing page) and are not part of your job run credits. When your revision credits are gone, a further revision needs another pack; a job run credit can’t be spent on a revision. Each run and each revision spends one credit from its own pool at the moment you ask for it.
• An interview pack is bought separately and buys a set number of interview-practice sessions, at the prices shown on the Pricing page. Interview sessions draw from their own pool of interview credits and are not part of your job run credits or revision credits. Each session spends one interview credit at the moment you start it. As with runs, nothing renews and there is nothing to cancel.
• Capturing a job is free and does not need a balance. You can save listings and build a shortlist with no runs at all, and spend runs only on the ones you decide to apply for. Captures are capped per day to keep the service sustainable; the current daily cap is shown on the Help page, is the same for everyone, and is not negotiable per account.
• With no credits left, your account is read-only for generating: every letter and CV change list you have already generated stays available to read and download, and you can still capture jobs, move them between lists and write notes. Only new generations and revisions stop.
• Credits don’t expire while your account is in use. There is no monthly reset and nothing lapses at the end of a period.
• Credits do expire if the account is deleted - including by the 12-month inactivity deletion described in our Privacy Policy. That never happens without notice: we email you a month before and again two weeks before, and both emails tell you exactly how many credits you have. Signing in once cancels the deletion and keeps the credits - that is how you hold on to a balance you have not used. If you don’t sign in to your account prior to the deletion date, the account and its credit balance will be deleted, and credits lost this way are not refunded.
• Credits are tied to your account. They can’t be transferred to someone else, sold, or exchanged for cash. Refunds, where they apply, are covered in the section below.
• All prices shown on the website are in NZD and are the final amount payable, inclusive of GST that applies.

Refunds

If a run or interview session does not complete because of a technical error on our side - for example, the system does not return your cover letter, CV change list, ATS screening and strategy notes, or does not run your interview session - the credit is returned to the relevant balance automatically. You do not need to ask, and you can simply try again. This returns a credit to retry; it is not a cash refund.

Once a run has completed and produced its outputs, or an interview session has run, the credit for it has been used - whether or not you are happy with the result. Buying a pack you later decide not to use does not, on its own, entitle you to a refund; the runs stay in your account for you to use.

Where we fail to provide the service you paid for - you were charged in error, or something on our side stopped the service working - get in touch. We will look into it and put it right, and where the fault is ours that includes a refund, in full or in proportion to what went wrong.

Nothing in this section limits any right you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986, which apply regardless of what these terms say.

Acceptable use

You agree not to:

• Use Rolebird to generate content that is false, defamatory, or intended to misrepresent your skills or experience to an employer.
• Attempt to bypass rate limits, verification checks, or other technical measures on the site or the extension.
• Reverse-engineer, scrape, or resell access to the service, or use Rolebird’s outputs, data, or software to build a competing product or service.
• Use the extension in a way that breaches the terms of use of the job board you’re browsing. The extension only captures a listing you explicitly click on - what you do on that job board is between you and them.
• Use Rolebird for any unlawful purpose, or in any way that breaches applicable New Zealand law.
• Upload or submit personal information about anyone other than yourself, unless you are authorised to do so.
• Upload or submit content you are not entitled to share, including another party’s confidential information or material subject to a non-disclosure obligation or third-party intellectual property rights.
• Introduce malware, or probe, interfere with, or attempt to gain unauthorised access to the service, its infrastructure, or any other user’s account or data.

We can suspend or close an account that breaches this section, or that we reasonably believe is being used to abuse the service (including scripted or automated abuse of the public forms or sign-in).

Your responsibility for misuse

You agree to reimburse us for any loss, cost, or third-party claim we reasonably incur because you have breached the “Acceptable use” section in these terms or provided content that is unlawful or infringes someone else’s rights. This does not apply to the extent the loss was caused by us, and nothing in it limits any right you have that cannot lawfully be excluded.

Ownership

You own your CV and your cover letter. The content of a job listing you capture belongs to whoever published it, not to you or to us; you give us permission to process it, together with your CV and cover letter - including sending de-identified text to our AI provider, and, for the interview-practice feature, sending the text of your practice questions (which may be derived from your CV) to Google’s text-to-speech service to generate the interviewer’s voice, while your spoken answers are transcribed on your own device and are not sent to us or that service - solely to provide the service to you. We own Rolebird’s software, design, and branding. The letters, CV suggestions, and interview questions generated for your account are yours to use however you like.

We may refuse, remove, or delete anything you upload that we reasonably believe breaches these terms or the law.

Our site content

The guides, research reports, and other written content published on rolebird.net are copyright Rolebird. You may read, link to, and quote them for non-commercial purposes with attribution. You may not systematically copy or scrape them, republish them elsewhere, or use them to train or fine-tune a model, without our written permission.

No guaranteed uptime

We aim to keep Rolebird available and fast, but we don’t guarantee uninterrupted or error-free service. We’re not liable for a job you missed out on, or a deadline you couldn’t meet, because the service was slow, unavailable, or produced a draft you had to fix by hand.

Except for the guarantees you have under the Consumer Guarantees Act 1993 and other laws that cannot be excluded, Rolebird is provided on an “as is” and “as available” basis. To the fullest extent the law allows, we exclude all other warranties, conditions, representations, and terms - whether implied by statute, common law, or otherwise - including any implied term that the service will meet your particular needs, be uninterrupted or error-free, or produce any particular result.

Rolebird relies on third-party services to work, including our AI provider, Google’s text-to-speech service, and a speech model you download from a third-party provider for voice mode. We are not responsible for those services being unavailable, changing, or being withdrawn, or for the third-party speech-model download or how it behaves on your device.

We may change, add to, suspend, or withdraw the service or any of its features (including the interview-practice feature) at any time. Where a change is significant we’ll aim to let you know, and if we permanently withdraw a paid feature while you still hold credits for it, we’ll refund the unused credits for that feature.

Liability

To the extent the law allows, our total liability to you for all claims arising from or in connection with your use of Rolebird - whether in contract, tort (including negligence), under statute, or otherwise - is limited to the greater of (a) the total amount you have paid us, or (b) NZ$100. We are not liable for any indirect or consequential loss, or for any loss of profits, loss of opportunity (such as a job offer you believe you missed out on), loss of anticipated savings, loss of data, or loss of goodwill, whether direct or indirect. Nothing in these terms excludes or limits anything that cannot lawfully be excluded or limited, including your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, and the Privacy Act 2020.

Ending this agreement

You can stop using Rolebird and delete your account at any time from your account page - see the Privacy page for what deletion actually does. Deleting your account gives up any unspent credits; they are not refunded. We can suspend or end your access for breach of these terms, suspected abuse, or where a payment is reversed, charged back, or otherwise fails after credits have been granted, and we’ll tell you why if we do; a suspension freezes your credit balance rather than refunding it.

Changes to these terms

We may update these terms as the service changes. We’ll change the effective date above when we do; continuing to use Rolebird after an update means you accept the new terms. If a change is significant, we’ll also email you before it takes effect. No change will reduce the number or value of credits you have already purchased, or the terms that applied when you bought them.

We may change our prices from time to time. A price change applies only to purchases you make after it takes effect - it never changes the number or value of credits you have already bought.

Governing law

These terms are governed by the laws of New Zealand, and any dispute is subject to the exclusive jurisdiction of the New Zealand courts.

General

• If any part of these terms is found to be unenforceable, the rest stay in force.
• These terms, together with our Privacy Policy, are the whole agreement between you and Rolebird about the service, and replace anything said or written beforehand.
• If we don’t enforce a term straight away, that isn’t a waiver - we can still enforce it later.
• We may transfer these terms to someone else, for example if the business is sold, and we’ll tell you if we do. You can’t transfer your account or these terms to anyone else.
• We’ll send notices to the email address on your account, so keep it current - anything we send there counts as received. You can reach us at the contact details below.
• If something goes wrong, contact us first at [email protected] so we can try to resolve it directly.

Contact

Questions about these terms: [email protected], or the Help page.